Reference

What This Legal Page Covers

This page tells you how we handle account data, cookie use, verification, and change requests before you move deeper into the lobby.

Local lawAccount dataCookie useAccess checksHelp contact

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Local Law And Access Terms

cakarnaga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply this page by jurisdiction, not by a blanket rule. If local law allows access, you can open an account, send a support request, and ask us to correct your details; if it does not, the account flow stops there. In practice, that means the

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same identity and payment checks apply whether you contact us from Jakarta or another Indonesian city. We may ask for a matching name, a working phone number, and proof that the account and wallet belong together before we change sensitive records. DANA, OVO, GoPay and QRIS
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sit in the same flow so you can see which rail was used when a request came in. We keep the record only as long as needed for support, dispute handling, and tax or audit duties where the law requires it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How To Reach Our Legal Team

For legal questions, we answer through live chat, WhatsApp, and email from 09:00-23:00 WIB. If you need a data correction or access check, send the message from the same number or email tied to the account so we can verify it faster. We handle requests in the order they arrive and we keep a record of the channel, time, and action taken.

Team online

Live chat

Use live chat in the account area for account-change questions, payment tracing, or record corrections. Our team sees the message history, so you do not need to repeat the whole case if you already shared it there.

Send your request to WhatsApp if you need a quick identity check or a note added to your account. Use the same phone number that matches your profile so we can confirm the request safely.

Email

Email works well for longer requests, such as a copy of the data we keep, a correction to your name, or a change to your contact details. Include your registered email and the account ID shown in the app.

DATA AND SECURITY

How We Handle Your Records

We keep the legal side of your account simple: collect only what we need, store it for the period required, and use it to confirm access, payment traces, and support history.

Data capture

We keep the details you give at sign-up, account verification, and support contact: name, phone, email, and payment reference. Those records help us confirm who is asking and keep later changes tied to the same account.

Cookies

Cookies remember your login state, session timeout, and the last page you opened. You can clear them in your browser settings, but you may need to sign in again and repeat a verification step afterward.

Device checks

We record device type, browser version, and basic access events when you sign in. On Android or iPhone, open Menu > Account > Security to check recent access and close a session you do not recognise.

Retention

We keep records only as long as needed for support, dispute handling, and any legal duty that applies in Indonesia. When the retention period ends, we remove or archive the record under our internal schedule.

Change requests

If you need a name, number, or email correction, send the request from the contact method linked to the account and attach the matching detail. We will compare it with our record before making any update.

Who to contact

For data, cookie, or access questions, use live chat or email and include your account ID. If you are asking from Jakarta, mention the city in the first line so we can route the case faster.

Legal Questions We Hear Often

Most legal requests are about what we store, why we ask for it, and how long the records stay in place. The answers below cover account corrections, cookie use, support timing, and when local law can limit access. If your case is specific, send it through live chat or email so we can check the record tied to your account.

We keep the details needed to run the account: name, phone, email, payment reference, and support history. If you ask us to change anything, we compare the request with the same record before we update it.

Cookies help us remember your login state, session timeout, and the page you last opened. They also reduce repeated checks when you return on the same browser, but you can clear them at any time in your browser settings.

Open Menu > Account > Security, then send the correction from the channel tied to your profile. Add the new detail and the old one so we can match the request to the right record.

We keep records only for the period needed for support, access control, dispute handling, and duties required by law. After that period ends, the record is removed or archived under our internal schedule.

If local law does not allow access, the account flow stops and you will not be able to continue. We keep that rule in place across Indonesia and any other place where local law applies.

Send the request through live chat or email and include your account ID, registered email, and the change you want. If you are in Jakarta, mention it in the first line so we can route it faster.

What This Legal Page Covers

How To Reach Our Legal Team

Live chat

WhatsApp

Email

How We Handle Your Records

Data capture

Cookies

Device checks

Retention

Change requests

Who to contact

Legal Questions We Hear Often

01 What data do you keep on my account?

02 Why do you use cookies?

03 How do I request a correction?

04 How long do you keep records?

05 What if local law does not allow access?

06 How can I contact you about a data request?

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